I feel that a great burden has fallen off my shoulders and that feeling of depression is gone. You have helped me make that positive step toward the future and given me a sense of hope.

Thank you for supporting our work. Every donation, whether large or small, helps us in our work of providing services and support to people who have survived terrible and traumatic experiences.

Your donation will help us to provide more comprehensive services to the people that need them most, particularly children, young people and older refugees.

STARTTS uses to process our donations – it is a secure, quick and easy way to make sure your donation goes straight to where it is needed most.
Click on the link below to get started:

Thank you for your support. If you would like more information about making a donation,
please phone 02 9794 1900 or email


How We Work

STARTTS is guided by a number of principles that inform our way of working with refugee clients.

Complex interaction graphic

Click image for full size graphic

A Complex Interaction

We think of refugees as sitting in the middle of a complex interaction between:

  • The traumatic experiences they have been through (violence, deprivation and loss)
  • The challenges of resettling in a new country (learning the language, understanding the system etc)
  • The normal life challenges that we all face (relationships, illness, employment, ageing etc)

Additionally, the socio-political climate and services in Australia, and international events such as renewed conflict in the country of origin also impact on the refugee experience.

Bio-Psycho-Social Approach graphic

Click image for full size graphic

The Bio-Psycho-Social Model

Our clients often experience multiple levels of refugee trauma, which affect the individual at a Biological, Psychological and Social level.

Biological impacts frequently include physical pain and injury, however trauma can also have the effect of changing the structure of the brain.

Psychological impacts can be many and varied, and can include issues such as depression, anxiety or post-traumatic stress.

Social impacts are those that break down relationships and the bonds of trust between individuals, families and communities.

STARTTS offers a range of services that are capable of addressing impacts within and across these three areas.

  • Biological impacts can be addressed by complementary therapies or Neurofeedback.
  • Psychological impacts can be addressed by various forms of counselling.
  • Social impacts are addressed through many Community Development projects.

Systemic Approach graphic

Click image for full size graphic

The Systemic Approach

The individual refugee does not exist in a vacuum, but within the context of their family, social network, refugee community and the larger Australian society. Trauma has impacts across all of these spheres; given this, STARTTS has a holistic and systemic approach addressing all five areas.