‘Accidental’ Counsellors: Responding to Refugee Trauma Related Behaviours


15 March 2019 (Carramar)
9 April 2019 (Armidale)
13 June 2019 (Albury)
4 July 2019 (Wollongong)
21 August 2019 (Newcastle)
11 September 2019 (Wagga Wagga)
31 October 2019 (Carramar)


Price includes morning tea, lunch and afternoon tea


$249 Regular
$199 Concession

Registrations essential

All registrations are online and payment is by credit card only. Please click on the ‘Register now’ button below (2019 registrations will be available in late 2018). A confirmation email will be sent to you automatically. Please contact the Training Administration Officer with any questions on (02) 9646 6700 or

Workshop outline

There will be times when people from refugee and asylum seeker backgrounds talk about their previous traumatic experiences of war and violence to workers and volunteers; or get angry or upset, or display other types of trauma reactions. This workshop has been designed to give workers not trained as counsellors some basic tips and skills for how to recognise and deal with difficult behaviours in the workplace. It is mostly practical and focuses on a series of case studies and role plays to develop skills in dealing with trauma reactions. It is assumed that participants have attended an introductory workshop by STARTTS such as the Core Concepts or equivalent.

Workshop program

  • The ‘Accidental’ Counsellor
  • Skills for Managing Trauma Responses: Case Studies and Role Plays
  • Disclosure
  • Sadness and Depression
  • Anger and Aggression
  • Dissociation
  • Panic Attacks
  • Suicide Threats

Target group

Suitable for people working in a range of non-clinical settings such as casework, advocacy, teaching, youth work, welfare work and community development.

Carramar venue
STARTTS Carramar
152-168 The Horsley Dr
Carramar NSW

A photocopy or pdf of a valid full-time student card must be forwarded with registration form if the student price is being paid. Workshops have a limited number of participants. Registrations close 24 hours before the event in Carramar and 48 hours before the event in regional areas. A receipt will be mailed to you once payment has been received. Registrations may be cancelled up to 14 working days prior to the day of the event with a full refund. Cancellations giving less than 14 working days notice will incur a 30% cancellation fee to cover administration costs. Fees will not be refunded for cancellations the day before or on the day of the event, nor can the registration be transferred to another workshop. If a minimum number of participants is not reached, a workshop may be cancelled. Participants may transfer to another workshop or request the return of payment if a workshop is cancelled.