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Essentials of Interpreter Use with People of Diverse Cultures from Refugee Backgrounds

19 March 2019 | Carramar

Workshop overview

It is essential that people from refugee backgrounds feel empowered to advocate for their needs with service providers, and for many this will be easier in a language other than English. Therefore using professional interpreters is crucial but can be challenging. This half day workshop will cover the essentials of what you need to consider including choosing an interpreter, how to engage with and maintain a connection to your client via an interpreter, and the different dynamics when using an interpreter face-to-face as opposed to over the phone. The workshop will incorporate several video clips to demonstrate the key skills. Cultural considerations as well as the impact this work may have on the interpreter and how you can manage this will also be discussed.


  • The refugee experience
  • Impact of torture and trauma
  • Diversity of clients, languages in NSW
  • Choosing an interpreter
  • Preparing the interpreter
  • The first session
  • Interpreting face-to-face
  • Phone interpreters
  • Role of culture within interpreting
  • Impact of refugee trauma on interpreters
  • Self-care

Kat Mikhailouskaya
Counsellor/ Project Officer

Anyone working with people from refugee backgrounds, including people seeking asylum.



The workshop fee includes entrance to the workshop for the half day, a certificate of attendance, and a printed copy of the PowerPoint slides.

All registrations are online and payment is by credit card. Please click on the ‘Register now’ button above. A confirmation email will be sent to you automatically.

STARTTS Carramar
152-168 The Horsley Drive
Carramar NSW 2163

Parking: Some onsite parking available (enter off Mitchell St), free street parking
Train: Fairfield train station is a 20 minute walk, Carramar train station is a 10 minute walk
Bus: 904 or 905 from Fairfield train station

A certificate for the half-day workshop will be emailed after the event to attendees who signed on.

CPD hours = 3

This workshop adheres to the continuing professional development standards of most professional bodies. Please check the CPD policy of your professional body.

CPD formal endorsements

Payment of the registration fee is online by credit card and a receipt/confirmation will be automatically emailed to you. An administration fee of $30 applies to all cancellations made more than 14 days before the event. Registration once paid cannot be cancelled 14 days or less before the event, regardless of personal circumstances. Registration can be transferred to another delegate only if STARTTS is informed of the name change. Registration can be transferred to a different workshop only if notice is given to STARTTS 14 days before the date of the original event the delegate registered for. Registrations will not be confirmed until full payment is received. The STARTTS Training Team can be contacted at or (02) 9646 6700.

Phone: (02) 9646 6700  Ask for the Training Administration Officer

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