There will be times when people from refugee and asylum seeker backgrounds talk about their previous traumatic experiences of war and violence to workers and volunteers; or get angry or upset, or display other types of trauma reactions. This one-day workshop has been designed to give workers not trained as counsellors some basic tips and skills for how to recognise and deal with difficult behaviours in the workplace. It is mostly practical and focuses on a series of case studies and role plays to develop skills in dealing with trauma reactions. It is assumed that participants have attended an introductory workshop by STARTTS such as the Core Concepts or equivalent.
- The ‘accidental’ counsellor
- Active listening
- Acknowledging, validating and normalising
- Grounding techniques
- Staying calm
- Asking questions
- Skills for managing trauma responses: Case studies and role plays
- Sadness and depression
- Anger and aggression
- Panic attacks
- Suicide threats
Suitable for people working in a range of non-clinical settings such as casework, advocacy, teaching, youth work, welfare work and community development.
30 April 2021 | Carramar
Cost: $249 full | $199 concession
Registration: All registrations are online and payment is by credit card. Please click on the relevant ‘Register’ button above. A confirmation email will be sent to you automatically.
STARTTS Carramar, 152-168 The Horsley Drive
Parking: Some onsite parking available (enter off Mitchell St), free street parking
Train: Fairfield train station is a 20 minute walk, Carramar train station is a 10 minute walk
Bus: 904 or 905 from Fairfield train station
STARTTS is a COVID safe venue.
Payment of the registration fee is online by credit card and a receipt/confirmation will be automatically emailed to you. An administration fee of $30 applies to all cancellations made more than 14 days before the event. Registration once paid cannot be cancelled 14 days or less before the event, regardless of personal circumstances. Registration can be transferred to another delegate only if STARTTS is informed of the name change. Registration can be transferred to a different workshop only if notice is given to STARTTS 14 days before the date of the original event the delegate registered for. The concession price is for full-time students and pensioners only and a photocopy or pdf of a valid concession card must be forwarded to the STARTTS training team upon registration. Registrations will not be confirmed until full payment is received. The STARTTS Training Team can be contacted at email@example.com or (02) 9646 6700.
This workshop is available upon request. Please go to the ‘Request Training‘ page for further information about workshop fees and how to make a request for your workplace. Please note that requests need to be made and confirmed at least 6-8 weeks in advance as we do get booked up.
A certificate for the one-day workshop will be emailed after the event to attendees who signed on at a STARTTS calendar event. For workshops delivered by request in your workplace, a certificate for the workshop can be emailed to the participants after the event if the organisation supplies an Excel sheet with the First Name, Last Name and Email address of every participant listed.
CPD hours = 7.0 (for the one-day workshop)
This workshop adheres to the continuing professional development standards of most professional bodies. Please check the CPD policy of your professional body.
Phone: (02) 9646 6700 Ask for the Training Administration Officer