There will be times when people from refugee and asylum seeker backgrounds talk about their previous traumatic experiences of war and violence to workers and volunteers; or get angry or upset, or display other types of trauma reactions. This one-day workshop has been designed to give workers not trained as counsellors some basic tips and skills for how to recognise and deal with difficult behaviours in the workplace. It is mostly practical and focuses on a series of case studies and role plays to develop skills in dealing with trauma reactions. It is assumed that participants have attended an introductory workshop by STARTTS such as the Core Concepts or equivalent.
- The ‘accidental’ counsellor
- Skills for managing trauma responses: Case studies and role plays
- Sadness and depression
- Anger and aggression
- Panic attacks
- Suicide threats
Suitable for people working in a range of non-clinical settings such as casework, advocacy, teaching, youth work, welfare work and community development.
$249 full | $199 concession
The workshop fee includes entrance to the workshop for the one day, a certificate of attendance, a printed copy of the PowerPoint slides, and morning tea, lunch and afternoon tea.
Armidale and Albury
2-day package available with the Core Concepts workshop in Armidale and Albury. Please click on the relevant links to access the 2-day package price: $349 full | $299 concession.
All registrations are online and payment is by credit card. Please click on the relevant ‘Register’ button above. A confirmation email will be sent to you automatically.
Large Group Room
152-168 The Horsley Drive
Carramar NSW 2163
Albury City Council Building
Robert Brown Room (Ground Floor)
553 Kiewa Street
Albury NSW 2640
Armidale City Bowling Club
Tops Function Room
92-96 Dumaresq St
Armidale NSW 2350
Illawarra Leagues Club
97/99 Church St
Wollongong NSW 2500
266 Maitland Rd
Tighes Hill NSW 2297
Wagga Wagga RSL Club
Bowls Meeting Room
Kincaid St & Dobbs St
Wagga Wagga NSW 2650
Parking: Some onsite parking available (enter off Mitchell St), free street parking
Train: Fairfield train station is a 20 minute walk, Carramar train station is a 10 minute walk
Bus: 904 or 905 from Fairfield train station
A certificate for the one-day workshop will be emailed after the event to attendees who signed on.
CPD hours = 7.0
This workshop adheres to the continuing professional development standards of most professional bodies. Please check the CPD policy of your professional body.
CPD formal endorsements
Payment of the registration fee is online by credit card and a receipt/confirmation will be automatically emailed to you. An administration fee of $30 applies to all cancellations made more than 14 days before the event. Registration once paid cannot be cancelled 14 days or less before the event, regardless of personal circumstances. Registration can be transferred to another delegate only if STARTTS is informed of the name change. Registration can be transferred to a different workshop only if notice is given to STARTTS 14 days before the date of the original event the delegate registered for. The concession price is for full-time students and pensioners only and a photocopy or pdf of a valid concession card must be forwarded to the STARTTS training team upon registration. Registrations will not be confirmed until full payment is received. The STARTTS Training Team can be contacted at firstname.lastname@example.org or (02) 9646 6700.
Phone: (02) 9646 6700 Ask for the Training Administration Officer