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NSW Service for the Treatment and Rehabilitation of Torture and Trauma Survivors

Core Concepts in Working with People from Refugee Backgrounds

3 June 2025
9am-3pm AEST
Virtual workshop via Zoom

Register Now

23 October 2025
9am-3pm AEDT
Virtual workshop via Zoom

Register Now

Master Core Concepts in Working with Refugees and Asylum Seekers

Are you ready to transform your approach and build genuine connections with people from refugee and asylum seeker backgrounds?

This intensive workshop, led by experts from STARTTS (NSW Service for the Treatment and Rehabilitation of Torture and Trauma Survivors), offers you a unique opportunity to gain the essential knowledge and practical skills needed to provide effective, compassionate support.

Why Refugee Support Training Matters

Working with refugees and asylum seekers requires a deep understanding of their unique experiences and needs. This training goes beyond theory, providing practical tools to navigate complex situations and build trust. Studies highlight the critical need for trauma-informed and culturally sensitive support.

Go Beyond Theory: Gain Practical Expertise

Throughout this workshop, you’ll dive deep into real-life scenarios, learning to navigate the complexities of refugee experiences, understand the impact of trauma, and build trust through culturally safe and trauma-informed practices.

What You’ll Learn and Gain

  • Understanding the Refugee Experience: Gain a comprehensive overview of the global refugee situation and the unique challenges faced by refugees and asylum seekers in Australia.
  • Navigating the Australian System: Decipher the complexities of the Australian visa system and understand its impact on access to services and trauma recovery.
  • Trauma-Informed Practice: Master proven techniques for trauma-informed engagement, minimising retraumatisation, and fostering healing.
  • Cultural Competence: Learn to build genuine connections through culturally sensitive communication and effective interpreter usage.
  • Managing Trauma Triggers: Develop strategies to anticipate and minimise trauma triggers in your work environment.
  • Protecting Your Well-being: Implement strategies for self-care and preventing vicarious trauma and burnout.
  • Practical Application: Learn to apply these concepts directly to your workplace and leave with actionable strategies.

Who Should Attend?

This workshop is vital for anyone who interacts with refugees and asylum seekers, including:

  • Social workers and counsellors
  • Healthcare professionals
  • Educators and community workers
  • Volunteers and advocates
  • Students pursuing related professions

Invest in your professional development and make a lasting impact. Secure your spot today and become a catalyst for positive change.

Our Trainer – Rafik Tanious
Counsellor/Trainer, STARTTS

Rafik Tanious has worked across the social ecologies of education, mental health and social services with children and young people for the past 30 years both locally and internationally. He has extensive field work experience working with children and adolescents with refugee backgrounds in case work, education and counselling. Rafik has a continuing interest in trauma recovery, anti-racism, and youth identity formation and has developed racial literacy, and racial resilience programs for young people with refugee experiences and produced anti-racism films on Cabramatta for the NSW Premiers department. Rafik has also been employed as a consultant and trainer with universities in supporting the mental health of international students, developing orientation programs and inter-cultural learning frameworks and facilitating cross cultural parenting programs. Read more….

Fantastic presenters and content… pitched at a perfect level to accommodate all attendees

Cost:
Early Bird – $315 | $288 concession (5 tickets available, ends 2 months before event)
Standard – $350 | $320 concession
Note – there is a 5% late fee for registering after 8.30am the day before the event. Costs are in Australian dollars.

Registration
All registrations are online and payment is by credit card. Please click on the relevant ‘Register’ button above. A confirmation email will be sent to you automatically which will include the Zoom link. You will receive a reminder email one week and one day before the event. Please see the terms and conditions below.

Workshop delivery
STARTTS workshops are delivered by trainers experienced in the trauma field. They are interactive and normally include small group discussions via breakout rooms, case studies, self-reflections, videos and other types of activities. This workshop is delivered via Zoom. The Zoom link will be included in the registration confirmation email and the reminder emails.

Certificates and handouts
A PDF of the slides will be emailed to you a day before the event. A certificate of completion will be emailed to you the day after the event.

CPD points – 6 CPD hours
This workshop adheres to the continuing professional development standards of most professional bodies. Please check the CPD policy of your professional body.

Request in-house training
This workshop is available upon request. Please go to the ‘Request Training‘ page for further information about workshop fees and how to make a request for your workplace. Please note that requests need to be made and confirmed at least 6-8 weeks in advance as we do get booked up.

Contact us
stts-training@health.nsw.gov.au
(02) 9646 6700  Ask for the Training Administration Officer

Terms and conditions
Payment of the registration fee is online by credit card and a receipt/confirmation will be automatically emailed to you. An administration fee of $30 applies to all cancellations made more than 14 days the day before the start of the event. Registration once paid cannot be cancelled 14 days or less the day before the start of the event, regardless of personal circumstances. Registration can be transferred to another delegate only if STARTTS is informed of the name change. Registration cannot be transferred to another workshop. The concession price is for full-time students, seniors and the unemployed. A photocopy or pdf of a valid concession card must be forwarded to the STARTTS training team upon registration. Registrations will not be confirmed until full payment is received. The deadlines for the early bird and standard prices cannot be extended. Sometimes STARTTS will need to change the trainer of a particular workshop. The STARTTS Training Team can be contacted at stts-training@health.nsw.gov.au or (02) 9646 6700.

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