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NSW Service for the Treatment and Rehabilitation of Torture and Trauma Survivors

Trauma Informed Interviewing

25 June 2024
9am-3pm AEST
Virtual workshop via Zoom


22 August 2024
9am-3pm AEST
Virtual workshop via Zoom


21 February 2025
9am-3pm AEDT
Virtual workshop via Zoom


Already traumatised people can be further traumatised when engaging with services and needing to answer lots of questions. This workshop equips workers with practical strategies in conducting interviews in a culturally safe and trauma-informed way, and responding to the person’s distress.

Content includes:

  • Recognising and understanding trauma
  • Adverse Childhood Experiences (ACEs)
  • Impacts of trauma on the brain and memory
  • Establishing safety and trust
  • Engaging effectively and building rapport
  • Structuring the interview
  • Questioning skills
  • Navigating the challenges of memory and checking for understanding
  • What to do if someone becomes distressed/has a panic attack/dissociates
  • Empowering people through providing information and allowing choice
  • Identifying supports
  • Closing a session sensitively

Who should attend?
Relevant to anyone who needs to get information through asking questions, via a formal interview or more informal means, from people who are suffering from some type of trauma, in order to provide appropriate assistance and support services.

Our Trainer – Rafik Tanious
Bicultural Practice Specialist, Counsellor and Trainer, STARTTS

Rafik Tanious has worked across the social ecologies of education, mental health and social services with children and young people for the past 30 years both locally and internationally. He has extensive field work experience working with children and adolescents with refugee backgrounds in case work, education and counselling. Rafik has a continuing interest in trauma recovery, anti-racism, and youth identity formation and has developed racial literacy, and racial resilience programs for young people with refugee experiences and produced anti-racism films on Cabramatta for the NSW Premiers department. Rafik has also been employed as a consultant and trainer with universities in supporting the mental health of international students, developing orientation programs and inter-cultural learning frameworks and facilitating cross cultural parenting programs. Read more….

I was impressed at how much Rafik was willing to tailor the training session to our needs – it was unlike any training session I’ve been in!

Early Bird – $315 | $288 concession (5 tickets available, ends 2 months before event)
Standard – $350 | $320 concession
Note – there is a 5% late fee for registering after 8.30am the day before the event. Costs are in Australian dollars.

All registrations are online and payment is by credit card. Please click on the relevant ‘Register’ button above. A confirmation email will be sent to you automatically which will include the Zoom link. You will receive a reminder email one week and one day before the event. Please see the terms and conditions below.

Workshop delivery
STARTTS workshops are delivered by trainers experienced in the trauma field. They are interactive and normally include small group discussions via breakout rooms, case studies, self-reflections, videos and other types of activities. This workshop is delivered via Zoom. The Zoom link will be included in the registration confirmation email and the reminder emails.

Certificates and handouts
A PDF of the slides will be emailed to you a day before the event. A certificate of completion will be emailed to you the day after the event.

CPD points – 6 CPD hours
This workshop adheres to the continuing professional development standards of most professional bodies. Please check the CPD policy of your professional body.

Request in-house training
This workshop is available upon request. Please go to the ‘Request Training‘ page for further information about workshop fees and how to make a request for your workplace. Please note that requests need to be made and confirmed at least 6-8 weeks in advance as we do get booked up.

Contact us
(02) 9646 6700  Ask for the Training Administration Officer

Terms and conditions
Payment of the registration fee is online by credit card and a receipt/confirmation will be automatically emailed to you. An administration fee of $30 applies to all cancellations made more than 14 days the day before the start of the event. Registration once paid cannot be cancelled 14 days or less the day before the start of the event, regardless of personal circumstances. Registration can be transferred to another delegate only if STARTTS is informed of the name change. Registration cannot be transferred to another workshop. The concession price is for full-time students, seniors and the unemployed. A photocopy or pdf of a valid concession card must be forwarded to the STARTTS training team upon registration. Registrations will not be confirmed until full payment is received. The deadlines for the early bird and standard prices cannot be extended. The STARTTS Training Team can be contacted at stts-training@health.nsw.gov.au or (02) 9646 6700.

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