skip to Main Content

Engaging Effectively with People from Diverse Cultures of a Refugee Background

Workshop overview

Engaging with people from refugee backgrounds and those seeking asylum in Australia can have its challenges. This client group is probably the most culturally and linguistically diverse in Australia, and is also one of the most traumatised. People may have had their assumptions about how the world works shattered, leaving them with difficulties trusting and engaging with others. The challenges of resettling or seeking protection in Australia can be all consuming. This half day workshop explores in detail the many challenges that can impact on the worker’s or volunteer’s ability to engage successfully with people from refugee backgrounds, and how these challenges can be managed through a refugee trauma informed and culturally competent approach. Participants will leave the workshop with solid and practical concepts that can be applied to their workplace practices when engaging clients in service delivery.


  • Impact of persecution and torture on interpersonal interactions
  • The challenges of engagement
  • Trust, power and authority; gender, age, literacy levels
  • Trauma recovery principles
  • Cultural competence
  • Rescuer-persecutor-victim dynamic
  • Preparing for the first session
  • Boundaries and creating realistic expectations
  • Effective communication, interpreters

This workshop is available upon request. Please go to the ‘Request Training page for further information about workshop fees and how to make a request for your workplace. Please note that requests need to be made and confirmed at least 6-8 weeks in advance as we do get booked up.

Relevant to anyone interested in or working or volunteering with people from refugee backgrounds.

A certificate for the workshop can be emailed to the participants after the event if the organisation supplies an Excel sheet with the First Name, Last Name and Email address of every participant listed.

Phone: (02) 9646 6700  Ask for the Training Administration Officer

Back To Top