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Engaging Effectively with People from Diverse Cultures of a Refugee Background

22 October 2019 | Carramar

Workshop overview

Engaging with people from refugee backgrounds and those seeking asylum in Australia can have its challenges. This client group is probably the most culturally and linguistically diverse in Australia, and is also one of the most traumatised. People may have had their assumptions about how the world works shattered, leaving them with difficulties trusting and engaging with others. The challenges of resettling or seeking protection in Australia can be all consuming. This half day workshop will explore in detail the many challenges that can impact on the worker’s or volunteer’s ability to engage successfully with people from refugee backgrounds, and how these challenges can be managed through a refugee trauma informed and culturally competent approach. Participants will leave the workshop with solid and practical concepts that can be applied to their workplace practices when engaging clients in service delivery.


  • Impact of persecution and torture on interpersonal interactions
  • The challenges of engagement
  • Trust, power and authority; gender, age, literacy levels
  • Trauma recovery principles
  • Cultural competence
  • Rescuer-persecutor-victim dynamic
  • Preparing for the first session
  • Boundaries and creating realistic expectations
  • Effective communication, interpreters

Relevant to anyone interested in or working or volunteering with people from refugee backgrounds.



The workshop fee includes entrance to the workshop for the half day, a certificate of attendance, and a printed copy of the PowerPoint slides.

All registrations are online and payment is by credit card. Please click on the ‘Register now’ button above. A confirmation email will be sent to you automatically.

STARTTS Carramar
152-168 The Horsley Drive
Carramar NSW 2163

Parking: Some onsite parking available (enter off Mitchell St), free street parking
Train: Fairfield train station is a 20 minute walk, Carramar train station is a 10 minute walk
Bus: 904 or 905 from Fairfield train station

A certificate for the half-day workshop will be emailed after the event to attendees who signed on.

Payment of the registration fee is online by credit card and a receipt/confirmation will be automatically emailed to you. An administration fee of $30 applies to all cancellations made more than 14 days before the event. Registration once paid cannot be cancelled 14 days or less before the event, regardless of personal circumstances. Registration can be transferred to another delegate only if STARTTS is informed of the name change. Registration can be transferred to a different workshop only if notice is given to STARTTS 14 days before the date of the original event the delegate registered for. Registrations will not be confirmed until full payment is received. The STARTTS Training Team can be contacted at or (02) 9646 6700.

Phone: (02) 9646 6700  Ask for the Training Administration Officer

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